• Saqiba Sulman

  • Director IT & Business Development

Phone

+965-55083636

Email

saqibasulman@gmail.com

Gallery IT Projects

Twarrad E-Commerce Solution Development

  • Year: 2022
  • Client: Twarrad
  • URL: https://twarrad.com/
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Project Overview:
“Twarrad” is a local company specializing in the sales and distribution of flowers and plants in Kuwait. To enhance its market presence and customer engagement, Twarrad requires the redesign and redevelopment of its iOS and Android mobile applications. Additionally, the company needs a comprehensive E-Commerce Web Portal, a Point of Sale (POS) system, and a Backend Administration System to serve both B2B and B2C customers.

MPP proposes to design and develop an E-Commerce Web Portal, mobile applications for iOS and Android, and a POS Web Application. The entire solution will be fully manageable through a web-based Backend Administration System, providing Twarrad with the tools needed to operate efficiently and effectively.

The proposed solution will follow the best industry trends and practices, ensuring an intuitive user interface and appealing design that aligns with the Twarrad brand. The complete solution will be hosted at MPP’s Data Center, with 24/7 maintenance and support services to guarantee high levels of customer engagement and quality of service.

Client:
Twarrad

Stakeholders and Team:

  • Twarrad Management Team
  • MPP Project Management Team
  • Design Team
  • Development Team
  • Marketing Team

Role:
Lead Project Manager

Objectives:

  • Redesign and redevelop the mobile applications for improved user experience.
  • Create a comprehensive e-commerce platform for B2B and B2C customers.
  • Implement a POS system to streamline in-store sales.

Scope of Work

Deliverables:

  • Twarrad E-Commerce Web Portal: A robust online platform for product sales and customer engagement.
  • iOS Application: A mobile app tailored for iOS users.
  • Android Application: A mobile app designed for Android users.
  • POS Web Application: A web-based application to manage in-store transactions.
  • Payment Gateway Integration: Secure payment processing for online and in-store purchases.
  • Back-End Administration System: A comprehensive management system for overseeing operations.

Project Breakdown Structure

(Include a breakdown of project phases such as planning, design, development, testing, and deployment, along with timelines and key milestones.)

Process:

  • Methodology: Agile
  • Phases:
    • Initiation: Conducted stakeholder meetings to gather requirements and define project scope.
    • Planning: Developed a detailed project plan with timelines, deliverables, and resource allocation.
    • Execution:
      • Designed user interfaces for the web portal and mobile apps to enhance user engagement.
      • Developed the applications and integrated necessary features, including payment gateways and the POS system.
      • Built the backend system to support B2B and B2C functionalities.
    • Closure: Delivered the final products, collected user feedback, and provided necessary documentation and training.

Challenges and Solutions:

  • Challenge: Ensuring seamless integration between the web portal, mobile apps, and POS system.
    • Solution: Implemented a modular architecture to facilitate integration and conducted extensive testing to ensure compatibility.

Results and Impact:

  • Successfully launched a comprehensive e-commerce platform, resulting in increased sales and customer satisfaction.
  • Improved operational efficiency with the implementation of a POS system.
  • Enhanced customer engagement through user-friendly mobile applications and web portal.

Visuals:
(Include mockups or wireframes of the web portal and mobile apps, flowcharts of the user journey, and performance metrics post-launch.)

Lessons Learned:

  • The importance of thorough testing and user feedback in refining product features.
  • Effective communication with stakeholders is essential for aligning expectations and objectives.

Testimonials: “The collaboration with MPP has transformed our business operations. The new platform has made it easier for our customers to engage with us, and we’ve seen a significant increase in sales.” – [Stakeholder Name]