Saqiba Sulman

• Directed IT operations across MobileApps, WebApps, CRM, ERP, and digital services.
• Enhanced financial efficiency through strategic budgeting and resource management.
• Built a digital marketing team, pivoted to product-focused development, and increased revenue.
• Implemented policies to streamline operations and align with company goals.
• Created contracts and compliance documents with legal accuracy.
• Collaborated with the CEO to ensure IT supports core business objectives.

Key Achievements:

• Processed payouts for 7 DOB partners.
• Cut operational costs by 35%.
• Increased revenue by 10% with digital marketing efforts.
• Improved workflows through policy updates.
• Expanded business with product development integration.
• Launched resource-sharing service for partners.

• Successfully communicated with major clients and internal stakeholders to develop tailored IT solutions, ensuring client satisfaction. Key clients included KFH, KFMBC, KFAS, KRCS, TEC, KUNA, ADHARI Waters, Padel CT, Varsity Headwear, and Twarrad Flowers.
• Spearheaded multiple .NET development projects, including websites, mobile apps, and backend systems. Developed comprehensive project charters, Gantt charts, roadmaps, and project plans outlining scope, timelines, and resource allocation using Microsoft Project, JIRA, and MS Excel.
• Led sessions with stakeholders to gather and document business requirements, translating them into detailed functional specifications, BRDs, FRDs, design documents, use case documentation, and process flow diagrams using Confluence, Visio, and UML.
• Assigned tasks to development teams, managed project schedules, and tracked progress to ensure timely delivery, utilizing project management tools like JIRA, Trello, and MS Project.
• Led daily scrum meetings, managed product backlogs, and facilitated communication between teams and vendors using JIRA and Confluence to ensure agile project success.
• Implemented rigorous testing strategies, including unit testing, integration testing, and user acceptance testing (UAT). Managed defect resolution and performance optimization.
• Coordinated deployment activities, ensured successful go-live of applications, and provided immediate post-deployment support.
• Managed change requests, handled maintenance contracts, and ensured continued system reliability and user satisfaction post-project closure.
• Maintained regular communication with stakeholders to provide updates, gather feedback, and address concerns promptly.
• Managed hiring processes, performance management, and fostered effective collaboration between departments.
• Created a centralized knowledge base or documentation repository for each project, supporting knowledge sharing and effective project management.

Key Achievements:

• Successfully delivered 45 projects on time and within budget, resulting in an 80% increase in client satisfaction.
• Reduced project delivery times by 30% through Agile methodology implementation and streamlined processes using JIRA.
• Implemented a new quality assurance process using automated testing with Selenium, reducing defect rates by 40%.
• Applied business analytics and data-driven insights using SQL and Power BI, supporting informed decision-making across diverse sectors.

• Collaborated with executive teams and outsourced partners to design IT processes with Confluence, aligning with business goals.
• Analyzed IT systems and business models to identify key requirements for modifications or replacements.
• Documented system interfaces between legacy and new systems using UML, Visio, and Confluence for smooth integration.
• Worked with internal and external teams to maintain and optimize active systems.
• Developed custom solutions with .NET to address specific business needs.
• Led system implementations, including data migration with ETL tools to enhance performance and reliability.
• Managed application support for 16 colleges at Kuwait University, ensuring high service quality and strong client relationships.
• Provided statistical analytics for appraisals and annual reviews using SQL to support informed decision-making.
• Delivered training and user manuals for new systems to empower end-users with essential skills.

Key Projects (ASP.NET, SQL Server, JavaScript, jQuery):

• Vice President of Academic Affairs Web Portal
• Employee Recruitment System
• Leave Application System
• Visiting Faculty Status System
• Online Scholarship Application

• Researched and identified business challenges, gathering relevant data from various sources.
• Reviewed literature and data to gain comprehensive insights into research questions.
• Analyzed data from multiple sources, summarizing key findings for actionable insights.
• Designed integrated solutions using data modeling techniques to address business problems.
• Conducted process and flow analysis with tools like Erwin and Visio for method optimization.
• Presented findings and recommendations to higher management effectively.
• Developed skills in object-oriented programming and optimization using C++ and VC++.

• Developed an MIS for the Directorate of Gas & Petroleum.
• Created Database Management Systems using ASP and SQL.
• Provided analytical reporting support to management.
• Recommended MIS updates to improve reporting efficiency.
• Performed data analysis for periodic reporting.

Key Projects:

• Natural Gas Pipeline Information System
• Gas Development Surcharge System
• CNG Database
• Natural Gas Reconciliation System
• Web Portal (www.mpnr.gov.pk)