Saqiba Sulman – Director IT & Business Development

Saqiba Sulman
Director IT & Business Development

Phone

+965-55083636

saqibasulman@gmail.com

Hello, I’m
SAQIBA SULMAN

Director Information Technology Department

A little
about me

With over 15 years of experience in IT project management, I lead diverse and impactful software and IT initiatives. As the Director of IT and Business Development at Media Phone Plus, I oversee a variety of projects, including Mobile and Web applications, CRM, ERP, and digital marketing. I leverage Six Sigma methodologies and Agile frameworks to drive innovation, optimize efficiency, and align project goals with business outcomes. I am passionate about building strong partnerships with executive teams, ensuring high-quality deliverables, and delivering projects on time and within budget. By focusing on strategic leadership and collaborative excellence, I transform our IT department into a high-performance unit dedicated to measurable results and continuous growth. My goal is to continue delivering exceptional outcomes by combining technical expertise with thoughtful, results-driven management.

What I do

Budgeting & Planning

Through careful budgeting and forecasting, I maximize resource allocation to align with revenue goals and drive efficient project performance.

Requirement Analysis

I work closely with stakeholders to gather requirements and develop solutions that meet their specific needs, fostering client satisfaction and long-term partnerships.

Project Management

Lead end-to-end project management for IT solutions, ensuring seamless coordination from initial planning to final deployment, meeting timelines, budgets, and quality standards.

Agile & Scrum Methodologies

By implementing Agile and Scrum practices, I enhance team collaboration and streamline project workflows to deliver high-quality solutions.

Data Analysis & Reporting

Leveraging tools like Power BI and SQL, I provide data-driven insights to inform decision-making and optimize project outcomes.

Quality Assuarance

I ensure that each project meets the highest quality standards through rigorous testing, including unit, integration, and user acceptance testing (UAT).

Work process

My work process is designed to ensure clarity, quality, and efficiency throughout each project phase. From initial planning to final delivery, I follow a structured approach that keeps projects on track and stakeholders informed, all while fostering team collaboration and meeting project objectives.

Strategic Planning & INITIATION

Project Management & Execution

Technology Implementation & Integration

Quality Assurance

Deployment & Go-Live

Post-Deployment Support

My skills

IT Project Management: (MS Project , Trello, JIRA)
Agile & Scrum Methodology
Business Requirements Analysis (BRD, FRD,TD)
Data and Process Flow (UML)
Stakeholder Management & Communication
Data Analysis & Reporting (Power BI, SQL, ETL)
NopCommerce , .NET
Share point online
Research & Development

Process Improvement (Six Sigma)
Quality Assurance (UAT, SIT)
Task Management
Change Management (CR, AMC)
Strategic collaboration with C
Levels (MOU, SLA, Business Plan, Agreements)

Project Mangement 1 by google Certificate

Project Mangement 2 by google Certificate

Jira Work management Fundamentals Certificate

My Education

2005-2007 – International Islamic university Islamabad

MSc. Software Engineering

Thesis: CMMI level 2 in Pakistani Software industries
2001-2004 – International Islamic university Islamabad

MSc. Software Engineering

Project: Communication network through GSM
1999-2001 – AJK Islamabad

BSc. Computer Science

Project: Distributed databases (Employee Attendance)

Work Experience

2024

Present

Director IT & Business Development

Media Phone Plus & MAkUnited (AL-Kharafi Group)
- Directed IT operations across MobileApps, WebApps, CRM, ERP, and digital services.
- Enhanced financial efficiency through strategic budgeting and resource management.
- Built a digital marketing team, pivoted to product-focused development, and increased revenue.
- Implemented policies to streamline operations and align with company goals.
- Created contracts and compliance documents with legal accuracy.
- Collaborated with the CEO to ensure IT supports core business objectives.
Key Achievements:
- Processed payouts for 7 DOB partners.
- Cut operational costs by 35%.
- Increased revenue by 10% with digital marketing efforts.
- Improved workflows through policy updates.
- Expanded business with product development integration.
- Launched resource-sharing service for partners.
2018

Present

Software Project Manager

Media Phone Plus (AL-Kharafi)
- Successfully communicated with major clients and internal stakeholders to develop tailored IT solutions, ensuring client satisfaction. Key clients included KFH, KFMBC, KFAS, KRCS, TEC, KUNA, ADHARI Waters, Padel CT, Varsity Headwear, and Twarrad Flowers.
- Spearheaded multiple .NET development projects, including websites, mobile apps, and backend systems. Developed comprehensive project charters, Gantt charts, roadmaps, and project plans outlining scope, timelines, and resource allocation using Microsoft Project, JIRA, and MS Excel.
- Led sessions with stakeholders to gather and document business requirements, translating them into detailed functional specifications, BRDs, FRDs, design documents, use case documentation, and process flow diagrams using Confluence, Visio, and UML.
- Assigned tasks to development teams, managed project schedules, and tracked progress to ensure timely delivery, utilizing project management tools like JIRA, Trello, and MS Project.
- Led daily scrum meetings, managed product backlogs, and facilitated communication between teams and vendors using JIRA and Confluence to ensure agile project success.
- Implemented rigorous testing strategies, including unit testing, integration testing, and user acceptance testing (UAT). Managed defect resolution and performance optimization.
- Coordinated deployment activities, ensured successful go-live of applications, and provided immediate post-deployment support.
- Managed change requests, handled maintenance contracts, and ensured continued system reliability and user satisfaction post-project closure.
- Maintained regular communication with stakeholders to provide updates, gather feedback, and address concerns promptly.
- Managed hiring processes, performance management, and fostered effective collaboration between departments.
- Created a centralized knowledge base or documentation repository for each project, supporting knowledge sharing and effective project management.
Key Achievements:
- Successfully delivered 45 projects on time and within budget, resulting in an 80% increase in client satisfaction.
- Reduced project delivery times by 30% through Agile methodology implementation and streamlined processes using JIRA.
- Implemented a new quality assurance process using automated testing with Selenium, reducing defect rates by 40%.
- Applied business analytics and data-driven insights using SQL and Power BI, supporting informed decision-making across diverse sectors.
2013 2017

Senior Application Analyst

Kuwait University
- Collaborated with executive teams and outsourced partners to design IT processes with Confluence, aligning with business goals.
- Analyzed IT systems and business models to identify key requirements for modifications or replacements.
- Documented system interfaces between legacy and new systems using UML, Visio, and Confluence for smooth integration.
- Worked with internal and external teams to maintain and optimize active systems.
- Developed custom solutions with .NET to address specific business needs.
- Led system implementations, including data migration with ETL tools to enhance performance and reliability.
- Managed application support for 16 colleges at Kuwait University, ensuring high service quality and strong client relationships.
- Provided statistical analytics for appraisals and annual reviews using SQL to support informed decision-making.
- Delivered training and user manuals for new systems to empower end-users with essential skills.
Key Projects (ASP.NET, SQL Server, JavaScript, jQuery):
- Vice President of Academic Affairs Web Portal
- Employee Recruitment System
- Leave Application System
- Visiting Faculty Status System
- Online Scholarship Application
2008 2013

Research Analyst

Kuwait University
- Researched and identified business challenges, gathering relevant data from various sources.
- Reviewed literature and data to gain comprehensive insights into research questions.
- Analyzed data from multiple sources, summarizing key findings for actionable insights.
- Designed integrated solutions using data modeling techniques to address business problems.
- Conducted process and flow analysis with tools like Erwin and Visio for method optimization.
- Presented findings and recommendations to higher management effectively.
- Developed skills in object-oriented programming and optimization using C++ and VC++.
2004 2006

MIS Analyst

Ministry of petroleum Pakistan
- Developed an MIS for the Directorate of Gas & Petroleum.
- Created Database Management Systems using ASP and SQL.
- Provided analytical reporting support to management.
- Recommended MIS updates to improve reporting efficiency.
- Performed data analysis for periodic reporting.
Key Projects:
- Natural Gas Pipeline Information System
- Gas Development Surcharge System
- CNG Database
- Natural Gas Reconciliation System
- Web Portal (www.mpnr.gov.pk)

All
Gallery
IT Projects
Press Release
Sharepoint Developer

Latest trends, challenges, and opportunities shaping our digital future”

Karma — KARMA Classified Type Mobile App Development

E-Commerce Web Portal and Mobile App for Adhari Water

Be Connected PC Platform and mobile Application for employee collaboration

Pricing Package

BASIC

$30

/ Hour

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PROFESSIONAL

$60

/ Hour

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ADVANCED

$100

/ Hour

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TESTIMONIALS

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Contact

Ambassador – Google Developer Group – Kuwait

Ambassador GDG Kuwait (present)
Co-Organizer GDG https://gdg.community.dev/gdg-kuwait/
Host Training Workshops (Google Developer Group Kuwait)
Web development

https://www.youtube.com/watch?v=yKkSYnYZlKUhttps://youtu.be/VY-Ancod_HU?si=gHtFtSHfS7LRp_ZYhttps://youtu.be/kGRS3tJPv7Q?si=_4nqLtekGnxEml7Khttps://youtu.be/aUsLLdfLJkk?si=aUitLSQcy7XpulIDhttps://www.youtube.com/watch?app=desktop&v=xHi3ZkAmNDUhttps://www.youtube.com/watch?v=9v7Kf2HfGR4&t=144s

TESTIMONIALS

Mohammad Das

General Manager – MPP

Characterized with modern technology using to develop work. keen to activate positive communication with the work team and enhance the values of participation to achieve the company’s goals.

Jeena Thomas

Software Developer – Diyar United

Effectively motivates and energizes team members,fostering high standard work environment

Ali Husseini

Owner – Twarrad

I had a rewarding experience collaborating with you, as your professionalism and creativity truly stood out.

Ahmed Al mutari

Owner – Adhari

أفضل شركة في مجال التقنية والاتصالات، حيث يعمل جميع الفريق بإخلاص وكأن العمل لهم شخصيًا. وأخص بالذكر السيدة الخلوقة ثاقبة، التي تعمل ليل نهار.
The best company in the field of technology and communications, where the entire team works diligently as if the work were their own. I would like to especially mention the kind Ms. Saqiba, who works day and night.

Mohammad

Debla – Owner

ماشاء الله 👏👏👏👏👏👏👏👏

Bahadur Khan Durrani

IT Team Lead

Your positive attitude and hard work are what make you great!
Treats everyone with respect, valuing diverse perspectives and experiences.
I want to thank you for being such a great coworker.

Fakhruddin Kuwala

Mobile Team Lead | Sr. iOS developer

Working with Mrs. Saqiba is an exceptional experience. She demonstrates strong leadership skills, fostering a collaborative and supportive work environment. Her leadership style is collaborative and supportive, inspiring the team to deliver exceptional results and stay aligned with business objectives.

Adil Asif

UI/UX Engineer | Project Manager

Ms. Saqiba is an exceptional Leader whose strategic approach and dedication consistently drive outstanding results. Her expertise in streamlining processes and building strong stakeholder relationships makes her an invaluable asset. It’s a privilege to work alongside her.

Mukhsith Thoduvayil

Senior .NET Developer

Working with Mrs. Saqiba has been an inspiring experience. Her leadership and strategic vision drive our team’s success, creating a collaborative and innovative environment. Her commitment to excellence and support for professional growth have been invaluable to both my development and our achievements as a team.

Saqib Ahmed

DOB-VAS Lead

I want to thank you for your exceptional work as a project manager. Your organization, dedication, and collaborative approach have been invaluable to the team. You consistently keep everything on track and create a positive atmosphere that motivates us all. I truly appreciate the effort and thought you put into making this project a success. It’s a pleasure working alongside you!